azupay incident
Atlassian outage impacting service desk availability | Guidance on alternate contact channel for urgent support
azupay experienced a minor incident on August 27, 2026 affecting Service desk portal, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 04:27 AM UTC
Azupay's service desk is currently being impacted by at Atlassian outage for JIRA and Confluence products, impacting Azupay's ability to view service desk requests. We have raised a support request with Atlassian to investigate the issue, and monitoring indicates it may be a wide spread issue for Atlassian customers as noted at https://status.atlassian.com/ If you require any urgent support, please instead email [email protected] while this incident is occurring as an alternate support channel.
- monitoring Aug 27, 2026, 04:48 AM UTC
Atlassian have identified a potential fix and are rolling it out to impacted regions. We have now regained access to service desk functionality. We will continue to monitor until formal incident resolution is provided by Atlassian.
- resolved Aug 27, 2026, 06:26 AM UTC
We are now resolving this incident, as Atlassian have confirmed full incident recovery.