azupay experienced a minor incident on September 23, 2025 affecting External NPP Network, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2025, 04:55 AM UTC
Notifying participant: NPPA Institution experiencing difficulty: NAB NAB is experiencing issues affecting Inbound and Outbound NPP Payments, and have self suspended from the NPP while they investigate the issue. The issue is currently affecting approximately 100% of Inbound and Outbound NPP Payments to and from NAB banking customers. NAB is currently working through resolution of the issue. Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST Impact - End customers attempting to pay via NAB banking apps will be unable to make payments to PayIDs. - Payments from your Azupay account to NAB PayIDs will fail and return a PA04 Error.
- resolved Sep 23, 2025, 05:42 AM UTC
NAB have resolved the issue that has been affecting Inbound and Outbound NPP payments. NAB have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services. Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST Incident End Date/time: 23 Sept 2025 @ 15:02 AEST Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST Self-suspension End Date/Time: 23 Sept 2025 @ 15:02 AEST We recommend reviewing impacted transactions and reprocessing as appropriate. Regards, the Azupay Team