Axway incident
Amplify Engage - Event Processing Outage in EU Production Environment
Resolved after 4 hours 32 minutes, affecting Amplify Engage, on May 7, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating May 07, 2025, 04:42 PM UTC
We are currently experiencing a major disruption in our EU production environment where event processing has stopped for the majority of services. This issue is impacting several critical functions, including but not limited to: - Product and asset releases (publish/unpublish) - Credential and access request processing - Subscription management - Agent and webhook event delivery Our engineering team is actively working to resolve the invalid event entries to resume normal processing. Once the blockers are cleared, queued and new events will begin processing as expected.
- investigating May 07, 2025, 04:43 PM UTC
We are continuing to investigate this issue.
- identified May 07, 2025, 08:43 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 07, 2025, 09:14 PM UTC
This incident has been resolved.
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