Axiom incident

Elevated query errors in US region

Resolved after 50 minutes, affecting Alerting and Querying and 1 more, on October 14, 2026.

resolved Oct 14, 2026, 08:03 PM UTC

Query performance in the US region has been fully restored since 19:15 UTC. Between 18:05 and 19:15 UTC, some queries and dashboards returned errors and some monitor runs were missed or delayed. Ingest was not affected and no data was lost. We'll share a follow-up describing what we're changing to prevent this.

Started
Oct 14, 2026, 07:12 PM UTC
Resolved
Oct 14, 2026, 08:03 PM UTC
Duration
50m
Detected by Pingoru
Oct 14, 2026, 07:12 PM UTC

Affected components

AlertingQueryingQueryingAlerting

Update timeline

  1. investigating Oct 14, 2026, 07:12 PM UTC

    We've observed elevated error rates and slower responses for some queries in the US region. You may see failed or partially loaded dashboards, query errors (HTTP 500), or failed queries from the API and monitors. Ingest is not affected, and no data has been lost. Failed queries can be retried. We'll post another update within 30 minutes or as soon as we know more.

  2. monitoring Oct 14, 2026, 07:30 PM UTC

    We've rolled back the change behind the US query errors. Since 19:15 UTC, query error rates have been back to normal. We're monitoring and will post another update by 20:00 UTC.

  3. resolved Oct 14, 2026, 08:03 PM UTC

    Query performance in the US region has been fully restored since 19:15 UTC. Between 18:05 and 19:15 UTC, some queries and dashboards returned errors and some monitor runs were missed or delayed. Ingest was not affected and no data was lost. We'll share a follow-up describing what we're changing to prevent this.

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