Ax Qualer incident

Issue Accessing Documents in Asset Excellence

Ongoing since 06:59 PM UTC, affecting Work Orders and Service Records and 1 more.

identified Nov 02, 2026, 06:59 PM UTC

The issue has been identified and a fix is being implemented.

Started
Nov 02, 2026, 06:59 PM UTC
Resolved
Ongoing
Duration
● 2h 29m
Detected by Pingoru
Nov 02, 2026, 06:59 PM UTC

Affected components

Work OrdersService RecordsCalibration ModuleUncertainty Engine

Update timeline

  1. investigating Nov 02, 2026, 06:59 PM UTC

    We are investigating an issue preventing some Asset Excellence customers from accessing documents.

  2. identified Nov 02, 2026, 06:59 PM UTC

    The issue has been identified and a fix is being implemented.

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