Ax Qualer Outage History

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Ax Qualer had 11 outages in the last 2 years totaling 56h 5m of downtime — averaging 0.5 incidents per month.

There were 11 Ax Qualer outages since August 26, 2024 totaling 56h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://qualer.statuspage.io

Minor June 5, 2026

Service Degradation

Detected by Pingoru
Jun 05, 2026, 12:00 AM UTC
Resolved
Jun 06, 2026, 12:00 AM UTC
Duration
1d
Affected: Calibration Module
Timeline · 5 updates
  1. investigating Jun 04, 2026, 03:58 PM UTC

    We are aware of an issue affecting performance that may result in intermittent service disruptions for some users. Our team is actively investigating the matter and working to resolve it as quickly as possible.

  2. identified Jun 04, 2026, 05:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 04, 2026, 05:47 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 04, 2026, 07:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 09, 2026, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026

Service Degradation - System Access

Detected by Pingoru
May 04, 2026, 04:20 PM UTC
Resolved
May 04, 2026, 07:41 PM UTC
Duration
3h 20m
Affected: Qualer NetworkAsset ManagerWork OrdersClient ManagerQualer DatabaseService RecordsCalibration ModuleClient PortalsQualer APIMaintenance PlansProduct SpecificationsClient AssetsService RequestsUncertainty EngineInvoices and CollectionsThird-party IntegrationsAdministration ScreensQualer Report/Certificate GenerationQualer Identity
Timeline · 3 updates
  1. investigating May 04, 2026, 04:20 PM UTC

    We are currently investigating an error processing login requests.

  2. monitoring May 04, 2026, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 04, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Microsoft Azure Services Outage

Detected by Pingoru
Oct 29, 2025, 04:31 PM UTC
Resolved
Oct 30, 2025, 12:23 AM UTC
Duration
7h 51m
Affected: Qualer Network
Timeline · 5 updates
  1. investigating Oct 29, 2025, 04:31 PM UTC

    We are experiencing an outage with Qualer/Asset Management due to a global Microsoft outage. We are closely monitoring the situation and will update this message with information as it becomes available.

  2. identified Oct 29, 2025, 04:33 PM UTC

    There is a widespread Azure Front Door outage affecting sites in multiple regions.

  3. monitoring Oct 29, 2025, 05:22 PM UTC

    The Microsoft issues that are interrupting Qualer/Ax site availability are resolving, but there may be intermittent issues until we confirmation that the issue is fully resolved.

  4. monitoring Oct 29, 2025, 08:43 PM UTC

    We are continuing to experience issues with Qualer/Asset Management due to long-running issues relating to a global Microsoft outage. We are closely monitoring the situation and will update this message with information as it becomes available. Additional information can be found at https://azure.status.microsoft/en-us/status

  5. resolved Oct 30, 2025, 12:23 AM UTC

    The issue impacting Qualer/Asset Management site availability due to the Microsoft outage has been resolved. For the latest status and information, please visit https://azure.status.microsoft/en-us/status. We apologize for the inconvenience this outage has caused and appreciate your patience during this event.

Read the full incident report →

Minor June 13, 2025

Maintenance Release ID-0014

Detected by Pingoru
Jun 13, 2025, 07:13 PM UTC
Resolved
Jun 13, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 13, 2025, 07:13 PM UTC

    Qualer Identity Service underwent scheduled Maintenance Release during the specified time, which may have resulted in temporary unavailability of the platform. Improvements: - Streamlined SSO login flow for Qualer Web - Added Proof of Possession (DPoP) for OKTA Identity Provider (may require a clearing of browser cache for OKTA users) - Enhanced display for synchronization status messages of Identity Providers - Strengthened tracking and security logging Bug fixes: - Improved mechanism for group synchronization - Resolved issue with unexpected email update post-login - Adjusted email validation in the Qualer Web work order status change pop-up - Improved DPoP token parsing - Addressed EntraID Identity Provider synchronization failures

Read the full incident report →

Critical May 6, 2025

Service Degradation - Dashboard Reports

Detected by Pingoru
May 06, 2025, 09:08 PM UTC
Resolved
May 07, 2025, 09:16 AM UTC
Duration
12h 8m
Affected: Qualer Report/Certificate Generation
Timeline · 3 updates
  1. investigating May 06, 2025, 09:08 PM UTC

    We are currently investigating an issue preventing dashboard reports from generating.

  2. identified May 07, 2025, 12:50 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 07, 2025, 09:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025

Intermittent Access Issues

Detected by Pingoru
Apr 10, 2025, 04:04 PM UTC
Resolved
Apr 10, 2025, 06:02 PM UTC
Duration
1h 57m
Affected: Qualer Network
Timeline · 3 updates
  1. investigating Apr 10, 2025, 04:04 PM UTC

    We are investigating reports of isolated connectivity issues, such as "This site can't be reached", affecting a limited subset of users. Initial diagnostics show our systems are fully operational. We are continuing to monitor our infrastructure and collaborate with upstream providers.

  2. monitoring Apr 10, 2025, 05:17 PM UTC

    We have not observed any further occurrences of the connectivity issues reported earlier. All systems are operating normally, and no anomalies have been detected. Given that the root cause appears to have been external and transient, we are continuing to monitor stability across all services.

  3. resolved Apr 10, 2025, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 19, 2024

Report Generation Service Downtime

Detected by Pingoru
Dec 19, 2024, 09:56 PM UTC
Resolved
Dec 19, 2024, 10:35 PM UTC
Duration
39m
Affected: Qualer Report/Certificate Generation
Timeline · 3 updates
  1. investigating Dec 19, 2024, 09:56 PM UTC

    We are currently investigating an issue preventing certificates/reports from generating.

  2. investigating Dec 19, 2024, 09:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 19, 2024, 10:35 PM UTC

    The issue has been resolved. After further investigation, it was determined that there was no impact to our services, and all systems remained fully operational for all customers.

Read the full incident report →

Notice December 17, 2024

Service Restart: Temporary Downtime

Detected by Pingoru
Dec 17, 2024, 04:22 AM UTC
Resolved
Dec 17, 2024, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 17, 2024, 04:22 AM UTC

    We experienced a temporary slowdown in our web service and restarted it to restore optimal performance. Qualer Web was briefly unavailable during this process. Services are online, and we are actively monitoring system performance.

Read the full incident report →

Minor December 17, 2024

Report/Certificate Service Degradation

Detected by Pingoru
Dec 17, 2024, 12:11 AM UTC
Resolved
Dec 17, 2024, 12:39 AM UTC
Duration
27m
Affected: Qualer Report/Certificate Generation
Timeline · 3 updates
  1. investigating Dec 17, 2024, 12:11 AM UTC

    We are currently investigating an issue with long certificate generation times.

  2. monitoring Dec 17, 2024, 12:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 17, 2024, 12:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 28, 2024

System Degredation

Detected by Pingoru
Aug 28, 2024, 04:30 PM UTC
Resolved
Aug 28, 2024, 07:36 PM UTC
Duration
3h 5m
Affected: Qualer NetworkAsset ManagerWork OrdersClient ManagerQualer DatabaseService RecordsCalibration ModuleClient PortalsQualer APIMaintenance PlansProduct SpecificationsClient AssetsService RequestsUncertainty EngineInvoices and CollectionsThird-party IntegrationsAdministration ScreensQualer Report/Certificate Generation
Timeline · 3 updates
  1. investigating Aug 28, 2024, 05:26 PM UTC

    Our engineers are investigating system slowdowns that are affecting customers.

  2. monitoring Aug 28, 2024, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2024, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 26, 2024

Qualer - "Server Error in '/' Application"

Detected by Pingoru
Aug 26, 2024, 05:00 AM UTC
Resolved
Aug 26, 2024, 07:35 AM UTC
Duration
2h 34m
Affected: Qualer NetworkAsset ManagerWork OrdersClient ManagerQualer DatabaseService RecordsCalibration ModuleClient PortalsQualer APIMaintenance PlansProduct SpecificationsClient AssetsService RequestsUncertainty EngineInvoices and CollectionsThird-party IntegrationsAdministration ScreensQualer Report/Certificate Generation
Timeline · 3 updates
  1. investigating Aug 26, 2024, 07:03 AM UTC

    We are experiencing downtime. Our engineers are working on fixing the issue.

  2. monitoring Aug 26, 2024, 07:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2024, 07:35 AM UTC

    This incident has been resolved.

Read the full incident report →