Resolved after 24 minutes, on April 4, 2017.
Update was released. Solution is being verified.
Update timeline
- investigating Apr 04, 2017, 06:52 PM UTC
We were made aware that service order estimates are not being generated with correct pricing and work information. Current impact - 1 customer. Engineers are working on identifying the nature of the problem.
- identified Apr 04, 2017, 06:56 PM UTC
Problem was identified and fix is available. It will be released at 12:00 PM PST. No downtime is expected.
- monitoring Apr 04, 2017, 07:08 PM UTC
Update was released. Solution is being verified.
- resolved Apr 04, 2017, 07:16 PM UTC
Fix verified. Incident is resolved.
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