Ax Qualer incident

Service Degradation

Resolved after 1 hour 28 minutes, affecting Qualer Network and Asset Manager and 1 more, on December 4, 2024.

monitoring Dec 04, 2024, 09:11 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 04, 2024, 08:36 PM UTC
Resolved
Dec 04, 2024, 10:05 PM UTC
Duration
1h 28m
Detected by Pingoru
Dec 04, 2024, 08:36 PM UTC

Affected components

Qualer NetworkAsset ManagerWork OrdersClient ManagerQualer DatabaseService RecordsCalibration ModuleClient PortalsQualer APIMaintenance Plans

Update timeline

  1. investigating Dec 04, 2024, 08:36 PM UTC

    We are aware of an issue affecting performance that may result in intermittent service disruptions for some users. Our team is actively investigating the matter and working to resolve it as quickly as possible. We appreciate your patience and will share further updates as they become available.

  2. identified Dec 04, 2024, 08:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2024, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2024, 10:05 PM UTC

    This incident has been resolved.

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