Ax Qualer incident

Report Generation Service Downtime

Resolved after 39 minutes, affecting Qualer Report/Certificate Generation, on December 19, 2024.

resolved Dec 19, 2024, 10:35 PM UTC

The issue has been resolved. After further investigation, it was determined that there was no impact to our services, and all systems remained fully operational for all customers.

Started
Dec 19, 2024, 09:56 PM UTC
Resolved
Dec 19, 2024, 10:35 PM UTC
Duration
39m
Detected by Pingoru
Dec 19, 2024, 09:56 PM UTC

Affected components

Qualer Report/Certificate Generation

Update timeline

  1. investigating Dec 19, 2024, 09:56 PM UTC

    We are currently investigating an issue preventing certificates/reports from generating.

  2. investigating Dec 19, 2024, 09:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 19, 2024, 10:35 PM UTC

    The issue has been resolved. After further investigation, it was determined that there was no impact to our services, and all systems remained fully operational for all customers.

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