Avaya Cloud incident
Avaya Experience Platform - INCIDENT - EU - Error matching queue
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Resolved after 6 minutes, affecting Voice - Europe (EU) and Email - Europe (EU) and 1 more, on February 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Voice - Europe (EU)Email - Europe (EU)Chat - Europe (EU)Messaging - Europe (EU)Social Connections - Europe (EU)
Update timeline
- investigating Feb 18, 2025, 12:04 PM UTC
We are currently facing intermittent failures in queue matches for incoming engagements. A solution has been implemented and under monitoring.
- monitoring Feb 18, 2025, 12:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2025, 12:10 PM UTC
This incident has been resolved.
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