Availity incident

Multiple Payers - AMERIHEALTH CARITAS NEW HAMPSHIRE, AMERIHEALTH CARITAS NORTH CAROLINA, APA02, AMERIHEALTH CARITAS DELAWARE, AMERIHEALTH CARITAS NORTH CAROLINA, AMERIHEALTH CARITAS LOUISIANA (LACARE) - 270 - Eligibility and Benefits Inquiry B2B transa...

Availity experienced a notice incident on July 18, 2026 affecting AMERIHEALTH CARITAS NORTH CAROLINA and AMERIHEALTH CARITAS NEW HAMPSHIRE and 1 more component, lasting 14h 19m. The incident has been resolved; the full update timeline is below.

Started: Jul 18, 2026, 08:17 AM UTC
Resolved: Jul 18, 2026, 10:37 PM UTC
Duration: 14h 19m
Detected by Pingoru: Jul 18, 2026, 08:17 AM UTC

Affected components

AMERIHEALTH CARITAS NORTH CAROLINAAMERIHEALTH CARITAS NEW HAMPSHIREAPA02AMERIHEALTH CARITAS DELAWAREAMERIHEALTH CARITAS LOUISIANA (LACARE)

Update timeline

identified Jul 18, 2026, 08:17 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jul 18, 2026, 10:37 PM UTC

This incident has been resolved.