Availity incident

Multiple Payers - SMARTDATASOLUTIONS RP063, 13285, HIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATED - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Resolved after 5 hours 15 minutes, affecting SMARTDATASOLUTIONS RP063 and 13285 and 1 more, on May 25, 2026.

identified May 25, 2026, 02:22 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 25, 2026, 02:22 AM UTC
Resolved: May 25, 2026, 07:38 AM UTC
Duration: 5h 15m
Detected by Pingoru: May 25, 2026, 02:22 AM UTC

Affected components

SMARTDATASOLUTIONS RP06313285HIGHMARK BCBS DELAWARE HEALTH OPTIONS INCORPORATED

Update timeline

identified May 25, 2026, 02:22 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 25, 2026, 07:38 AM UTC

This incident has been resolved.

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