Availity incident

Multiple Payers - WELLCARE PRIME BY ABSOLUTE TOTAL CARE, Wellcare, AMBETTER FROM FIDELIS CARE, WELLCARE NEW YORK, WELLCARE OF NORTH CAROLINA, WELLCARE NORTH CAROLINA BY CELTIC HEALTH PLAN, WELLCARE DELAWARE, WELLCARE NC, Absolute Total Care Behavioral ...

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting Wellcare and WELLCARE PRIME BY ABSOLUTE TOTAL CARE and 1 more component, which began 49 min ago. The vendor's full update timeline is below.

Started
May 21, 2026, 01:12 PM UTC
Resolved
Ongoing
Duration
● 49m
Detected by Pingoru
May 21, 2026, 01:12 PM UTC

Affected components

WellcareWELLCARE PRIME BY ABSOLUTE TOTAL CAREAMBETTER FROM FIDELIS CAREWELLCARE NEW YORKWELLCARE OF NORTH CAROLINAWELLCARE NORTH CAROLINA BY CELTIC HEALTH PLANWELLCARE DELAWAREWELLCARE NCAbsolute Total Care Behavioral Health MedicaidWELLCARE KENTUCKY

Update timeline

  1. identified May 21, 2026, 01:12 PM UTC

    We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.