Availity incident

Multiple Payers - WELLCARE PRIME BY ABSOLUTE TOTAL CARE, Wellcare, AMBETTER FROM FIDELIS CARE, WELLCARE NEW YORK, WELLCARE OF NORTH CAROLINA, WELLCARE NORTH CAROLINA BY CELTIC HEALTH PLAN, WELLCARE DELAWARE, WELLCARE NC, Absolute Total Care Behavioral ...

Resolved after 4 hours 10 minutes, affecting Wellcare and WELLCARE PRIME BY ABSOLUTE TOTAL CARE and 1 more, on May 21, 2026.

identified May 21, 2026, 01:12 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 21, 2026, 01:12 PM UTC
Resolved: May 21, 2026, 05:22 PM UTC
Duration: 4h 10m
Detected by Pingoru: May 21, 2026, 01:12 PM UTC

Affected components

WellcareWELLCARE PRIME BY ABSOLUTE TOTAL CAREAMBETTER FROM FIDELIS CAREWELLCARE NEW YORKWELLCARE OF NORTH CAROLINAWELLCARE NORTH CAROLINA BY CELTIC HEALTH PLANWELLCARE DELAWAREWELLCARE NCAbsolute Total Care Behavioral Health MedicaidWELLCARE KENTUCKY

Update timeline

identified May 21, 2026, 01:12 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 21, 2026, 05:22 PM UTC

This incident has been resolved.

Your product runs on more than Availity

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.