Availity incident

CENTENE - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Resolved after 2 hours 32 minutes, affecting SUPERIOR HEALTHPLAN and MANAGED HEALTH SERVICES - WI and 1 more, on May 16, 2026.

identified May 16, 2026, 11:26 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 16, 2026, 11:26 PM UTC
Resolved: May 17, 2026, 01:59 AM UTC
Duration: 2h 32m
Detected by Pingoru: May 16, 2026, 11:26 PM UTC

Affected components

SUPERIOR HEALTHPLANMANAGED HEALTH SERVICES - WIPEACH STATE HEALTH PLANSUNFLOWER STATE HEALTH PLANALLWELLCENTENEBUCKEYE COMMUNITY HEALTH PLANCALIFORNIA HEALTH AND WELLNESSCELTICARE HEALTH PLANCENPATICO BEHAVIORAL HEALTH

Update timeline

identified May 16, 2026, 11:26 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 17, 2026, 01:59 AM UTC

This incident has been resolved.

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