Availity incident

Multiple Payers - BEACON HEALTH OPTIONS, MASSACHUSETTS BEHAVIORAL HEALTH PARTNERSHIP, MARYLAND PUBLIC BEHAVIORAL HEALTH SYSTEM - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 9, 2026 affecting BEACON HEALTH OPTIONS and MASSACHUSETTS BEHAVIORAL HEALTH PARTNERSHIP, lasting 3d 17h. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 04:34 AM UTC
Resolved
May 12, 2026, 09:50 PM UTC
Duration
3d 17h
Detected by Pingoru
May 09, 2026, 04:34 AM UTC

Affected components

BEACON HEALTH OPTIONSMASSACHUSETTS BEHAVIORAL HEALTH PARTNERSHIP

Update timeline

  1. identified May 09, 2026, 04:34 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. identified May 09, 2026, 06:22 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  3. identified May 10, 2026, 10:16 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  4. identified May 11, 2026, 03:36 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  5. resolved May 12, 2026, 09:50 PM UTC

    This incident has been resolved.