Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

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Resolved after 7 days 15 hours, affecting METLIFE DENTAL FAMILY, on October 31, 2026.

identified Oct 31, 2026, 09:04 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.

Started
Oct 31, 2026, 09:04 AM UTC
Resolved
Nov 08, 2026, 12:36 AM UTC
Duration
7d 15h
Detected by Pingoru
Oct 31, 2026, 09:04 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

  1. identified Oct 31, 2026, 09:04 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.

  2. resolved Nov 08, 2026, 12:36 AM UTC

    This incident has been resolved.

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