Availity incident

NEHEN - Neighborhood Health Plans - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

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Resolved after 3 days 23 hours, affecting NEHEN - Neighborhood Health Plans, on October 20, 2026.

identified Oct 20, 2026, 05:21 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.

Started
Oct 20, 2026, 05:21 AM UTC
Resolved
Oct 24, 2026, 05:20 AM UTC
Duration
3d 23h
Detected by Pingoru
Oct 20, 2026, 05:21 AM UTC

Affected components

NEHEN - Neighborhood Health Plans

Update timeline

  1. identified Oct 20, 2026, 05:21 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.

  2. resolved Oct 24, 2026, 05:20 AM UTC

    This incident has been resolved.

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