Availity incident

Multiple Payers - AVMED, SENTARA HEALTH PLANS - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions are currently unavailable.

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Resolved after 7 days 1 hour, affecting SENTARA HEALTH PLANS and AVMED, on October 19, 2026.

identified Oct 19, 2026, 01:54 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions failing with AV07 errors.

Started
Oct 19, 2026, 01:54 PM UTC
Resolved
Oct 26, 2026, 03:40 PM UTC
Duration
7d 1h
Detected by Pingoru
Oct 19, 2026, 01:54 PM UTC

Affected components

SENTARA HEALTH PLANSAVMED

Update timeline

  1. identified Oct 19, 2026, 01:54 PM UTC

    We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions failing with AV07 errors.

  2. resolved Oct 26, 2026, 03:40 PM UTC

    This incident has been resolved.

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