Resolved after 1 hour 45 minutes, affecting us4.my.auvik.com, on October 25, 2026.
# Service Disruption - Monitoring Platform Unavailability US4 Cluster ## Root Cause Analysis ### Duration of the incident Discovered: Oct 25, 2026 11:33 - UTC Resolved: Oct 25, 2026 14:00 - UTC ### Customer impact Clients experienced a total loss of access to the web interface and a suspension of network monitoring services for approximately 2.5 hours. ### Cause During scheduled maintenance, a procedural oversight affected a service configuration in the US4 region. ### Effect The unplanned change caused instability in the US4 cluster, making the user interface and monitoring capabilities unavailable. ### Future consideration\(s\) * Review the maintenance procedure and clarify the checks required before changes are made. * Enhance monitoring visibility for the on-call team to ensure faster identification of regional service degradation.
Affected components
Update timeline
- investigating Oct 25, 2026, 12:18 PM UTC
We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.
- monitoring Oct 25, 2026, 01:42 PM UTC
Most tenants have recovered, we are waiting on remaining tenants to come back up. We are monitoring the situation to ensure stability and confirm that the service remains fully functional. Next Steps: We will provide a final update once the issue is resolved. Thank you for your patience, and we apologize for any inconvenience caused.
- resolved Oct 25, 2026, 02:03 PM UTC
The incident has been fully resolved. Regular service has been restored, and all systems operate as expected. Impact: Users should no longer experience any issues related to the service disruption. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet. Service has been fully restored. We apologize for any disruption to our services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation.
- postmortem Oct 30, 2026, 02:32 PM UTC
# Service Disruption - Monitoring Platform Unavailability US4 Cluster ## Root Cause Analysis ### Duration of the incident Discovered: Oct 25, 2026 11:33 - UTC Resolved: Oct 25, 2026 14:00 - UTC ### Customer impact Clients experienced a total loss of access to the web interface and a suspension of network monitoring services for approximately 2.5 hours. ### Cause During scheduled maintenance, a procedural oversight affected a service configuration in the US4 region. ### Effect The unplanned change caused instability in the US4 cluster, making the user interface and monitoring capabilities unavailable. ### Future consideration\(s\) * Review the maintenance procedure and clarify the checks required before changes are made. * Enhance monitoring visibility for the on-call team to ensure faster identification of regional service degradation.
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