Auvik Outage History

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There were 2 Auvik outages since March 8, 2026 totaling 28h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.auvik.com

Minor April 14, 2026

Emergency Collector Rollback

Detected by Pingoru
Apr 14, 2026, 12:32 AM UTC
Resolved
Apr 14, 2026, 02:33 AM UTC
Duration
2h 1m
Affected: us1.my.auvik.comus2.my.auvik.comus3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.comlnx.my.auvik.com
Timeline · 5 updates
  1. investigating Apr 14, 2026, 12:32 AM UTC

    We are currently investigating reports of a collector affecting monitoring. Impact: Customers may experience issues with the SNMP monitoring protocol. Other services are not affected. Auvik will be performing an emergency rollback of the collector upgrade this weekend. Next Steps: Our team is working to identify contributing factors. Updates will follow as more information becomes available.

  2. identified Apr 14, 2026, 01:10 AM UTC

    Our team has identified a suspected cause of the Collector SNMP monitoring issue and is taking steps to remediate. Impact: Customers may continue to experience collector SNMP monitoring issues We will be having cluster maintenance windows as we roll back the collector upgrade on each cluster. We are rolling back the EU2 cluster currently. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates.

  3. identified Apr 14, 2026, 01:55 AM UTC

    We are continuing to rollback collector versions on each cluster. Impact: Customers may continue to experience collector SNMP monitoring issues We will be having cluster maintenance windows as we roll back the collector upgrade on each cluster. We are rolling back the remaining clusters currently. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates.

  4. resolved Apr 14, 2026, 02:33 AM UTC

    The incident has been fully resolved. Regular service has been restored, and all systems are operating as expected. Impact: Users should no longer experience any issues related to this incident. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet. Service has been fully restored. We apologize for the degradation in services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation.

  5. postmortem Apr 16, 2026, 10:12 PM UTC

    # Service Disruption - SNMPv3 Monitoring Loss Following Collector Upgrade ## Root Cause Analysis ### Duration of the incident Discovered: Apr 13, 2026 20:00 - UTC Resolved: Apr 13, 2026 22:32 - UTC ### Customer impact Customers experienced a loss of monitoring data from only devices using specific SNMPv3 configurations. While devices remained online and reachable, monitoring data was not collected, resulting in reduced visibility across environments. ### Cause A recent collector upgrade introduced changes to encryption handling that affected support for certain legacy SNMPv3 configurations. This resulted in failures when attempting to collect data from devices configured that way. ### Effect Monitoring data collection failed for affected devices across multiple clusters. This led to a noticeable drop in available device metrics and visibility, despite no loss of connectivity to the devices themselves. ### Future consideation\(s\) * Expand test coverage to include a broader range of SNMP configurations * Improve monitoring to detect drops in data collection more proactively * Strengthen validation processes for major upgrades and dependency changes * Implement additional safeguards to identify compatibility issues prior to release

Read the full incident report →

Minor March 8, 2026

Service Degradation – Some Customers Experiencing Login Issues After Maintenance

Detected by Pingoru
Mar 08, 2026, 07:10 PM UTC
Resolved
Mar 09, 2026, 09:26 PM UTC
Duration
1d 2h
Affected: my.auvik.comus1.my.auvik.comAuvik TrafficInsightsus2.my.auvik.comSaaS ManagementAuvik Website (www.auvik.com)us3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.com
Timeline · 8 updates
  1. investigating Mar 08, 2026, 07:10 PM UTC

    Description: During our recent maintenance window, a subset of user accounts were inadvertently disabled. We are actively working to identify affected users and restore access as quickly as possible. Impact: Some customers may experience login issues when accessing their sites. Monitoring and alerting capabilities remain fully operational and are not impacted. Next Steps: Restoration efforts are ongoing. Updates will follow as more information becomes available. We appreciate your patience as we work to restore full functionality.

  2. identified Mar 09, 2026, 01:13 PM UTC

    Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are receiving errors when they log into Auvik The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates as they become available.

  3. identified Mar 09, 2026, 03:04 PM UTC

    Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for these users is currently being restored. The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are implementing mitigation measures and will provide progress updates as they become available.

  4. identified Mar 09, 2026, 05:27 PM UTC

    Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US3, and US5 clusters has been restored. We are working our way through the remaining clusters The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further.

  5. identified Mar 09, 2026, 07:03 PM UTC

    Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US2, US3, US5, AU1, CA1, EU1, EU2 clusters has been restored. We are working our way through the remaining clusters US4 and US6 The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further.

  6. identified Mar 09, 2026, 07:43 PM UTC

    Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue. Impact: A significant number of customers are encountering errors when they log in to Auvik. Access for users on the US1, US2, US3, US4, US5, AU1, CA1, EU1, EU2 clusters has been restored. We are working our way through the remaining cluster, US6. The following services are not affected: Monitoring, alerting, or PSA integrations Please report any related issues to Auvik Support so we can track and assist further.

  7. resolved Mar 09, 2026, 09:26 PM UTC

    The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any login issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available.

  8. postmortem Mar 17, 2026, 02:49 PM UTC

    # Service Degraded - Some Customers Experiencing Login Issues After Maintenance ## Root Cause Analysis ### Duration of the incident Discovered: Mar 7, 2026 18:42 - UTC Resolved: Mar 9, 2026 21:10 - UTC ### Cause Following a platform upgrade, an internal reconciliation process incorrectly identified a subset of user records as deleted. This occurred due to an error condition in a synchronization component that failed to process all expected user data during reconciliation. ### Effect Affected users were able to log in to the platform but were unable to access their expected sites or tenants due to missing user authorizations. In some cases, API access using previously generated API keys was also affected. Monitoring, alerting, and data collection services continued to function normally throughout the incident. ### Action taken Engineering paused the process that spreads the changes across the platform to prevent further impact. User access was then restored using backup data taken prior to the upgrade. This allowed the team to recover user access, permissions, and related access keys. After restoration was completed and access was verified across all environments, the incident was declared resolved. ### Future consideration\(s\) * Implement additional monitoring to detect unexpected changes in user or authorization records. * Add safeguards within reconciliation processes to prevent large-scale unintended deletions. * Improve post-upgrade validation checks to identify abnormal record changes earlier. * Enhance disaster recovery tooling and backup retrieval processes to speed up restoration efforts.

Read the full incident report →

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