Automox had 35 outages in the last 2 years totaling 373h 31m of downtime — averaging 1.4 incidents per month.
There were 35 Automox outages since May 1, 2025 totaling 373h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue causing intermittent errors accessing the console has been resolved. Impacted: Web Console, Web Console
The issue causing intermittent errors accessing the console has been resolved. Impacted: Web Console, Web Console
The issue causing Patch Policies containing Windows updates to fail has been resolved. All Patch Policies are functioning normally at this time. **Impact:** Users may experience [specific impact on users]. **Current Status:** [What is the team doing right now? E.g., "Our engineering team is working to identify the root cause."] Impacted: Patching Engine, Policy Compliance
The issue causing Patch Policies containing Windows updates to fail has been resolved. All Patch Policies are functioning normally at this time. **Impact:** Users may experience [specific impact on users]. **Current Status:** [What is the team doing right now? E.g., "Our engineering team is working to identify the root cause."] Impacted: Patching Engine, Policy Compliance
The issue affecting Automox console and data extracts, has been resolved. Impact: No further impact. Current Status: Resolved Impacted: Web Console, API, Web Console
The issue affecting Automox console and data extracts, has been resolved. Impact: No further impact. Current Status: Resolved Impacted: Web Console, API, Web Console
Commands are executing normally. Impacted: Web Console, Web Console, Policy Compliance
Commands are executing normally. Impacted: Web Console, Web Console, Policy Compliance
The third-party outage has been resolved and docs.automox.com is now available. Impacted: Web Console, API
The third-party outage has been resolved and docs.automox.com is now available. Impacted: Web Console, API
The system is operating normally. Impacted: Web Console, Patching Engine, API, +2 more
The system is operating normally. Impacted: Web Console, Patching Engine, API, +2 more
The issue causing the Automox console not to load has been resolved. Impacted: Web Console, Web Console
The issue causing the Automox console not to load has been resolved. Impacted: Web Console, Web Console
The issue impacting Splashtop RMM on MacOS has been resolved. We have removed the temporary workaround that prevented patching, and normal functionality has been restored. Splashtop RMM updates can now be applied as expected. Impacted: Web Console, Remote Control
The issue impacting Splashtop RMM on MacOS has been resolved. We have removed the temporary workaround that prevented patching, and normal functionality has been restored. Splashtop RMM updates can now be applied as expected. Impacted: Web Console, Remote Control
Between March 9, 2026 9:30 PM UTC and March 10, 2026 10:00 AM UTC, some customers may have experienced intermittent errors when viewing policy results. Automox has identified the cause and is working on remediation efforts. **Impact:** Historical Policy Results data from approximately September 20, 2025 through February 2026 may appear incomplete or unavailable while restoration is in progress. **Current Status:** Policy execution and reporting is currently operating normally without service degradation. All data is fully available and the system is processing normally. Impacted: Web Console, Reporting
Between March 9, 2026 9:30 PM UTC and March 10, 2026 10:00 AM UTC, some customers may have experienced intermittent errors when viewing policy results. Automox has identified the cause and is working on remediation efforts. **Impact:** Historical Policy Results data from approximately September 20, 2025 through February 2026 may appear incomplete or unavailable while restoration is in progress. **Current Status:** Policy execution and reporting is currently operating normally without service degradation. All data is fully available and the system is processing normally. Impacted: Web Console, Reporting
The issue causing the elevated error rates has been resolved. Impacted: Web Console, Web Console, API
The issue causing the elevated error rates has been resolved. Impacted: Web Console, Web Console, API
Automox has implemented a fix to address issues with service deployment that did not go as expected. **Current Status:** Our engineering team is working to fix the root cause. Impacted: Web Console, Login, Web Console, +2 more
Automox has implemented a fix to address issues with service deployment that did not go as expected. **Current Status:** Our engineering team is working to fix the root cause. Impacted: Web Console, Login, Web Console, +2 more
The issue causing Automox console availability issues has been resolved. **Current Status:** Automox Engineering team is working to identify the root cause. Impacted: Web Console, Web Console
The issue causing Automox console availability issues has been resolved. **Current Status:** Automox Engineering team is working to identify the root cause. Impacted: Web Console, Web Console
The issue affecting policy compliance has been resolved. Impacted: Patching Engine, API, Policy Compliance
The issue affecting policy compliance has been resolved. Impacted: Patching Engine, API, Policy Compliance
The issue causing degraded performance in the Automox console has been resolved. Impacted: API, Web Console
The issue causing degraded performance in the Automox console has been resolved. Impacted: API, Web Console
The issue causing errors affecting the Automox console. Has been resolved. **Current Status:** Our engineering team is working to identify the root cause. Impacted: Web Console, API, Login, +2 more
The issue causing errors affecting the Automox console. Has been resolved. **Current Status:** Our engineering team is working to identify the root cause. Impacted: Web Console, API, Login, +2 more
Automox has identified the cause of connection issues with the Automox API and implemented a fix. The incident is resolved. **Impact:** Users may experience out-of-date data in the console and degraded policy performance as the Automox platform catches up over the next few hours. **Current Status:** Our engineering team is working to identify the root cause. Impacted: API, Remote Control, Agent Communication, +1 more
Automox has identified the cause of connection issues with the Automox API and implemented a fix. The incident is resolved. **Impact:** Users may experience out-of-date data in the console and degraded policy performance as the Automox platform catches up over the next few hours. **Current Status:** Our engineering team is working to identify the root cause. Impacted: API, Remote Control, Agent Communication, +1 more
The issue causing problems with agents and users connecting to the Automox API. Has been resolved. **Impact:** Users may have experienced missed or delayed policy executions. **Current Status:** Our engineering team is working to identify the root cause." Impacted: Patching Engine, API, API
The issue causing problems with agents and users connecting to the Automox API. Has been resolved. **Impact:** Users may have experienced missed or delayed policy executions. **Current Status:** Our engineering team is working to identify the root cause." Impacted: Patching Engine, API, API
The cause of the console outage has been identified and resolved. Cloudflare has restored the service, and the modifications implemented in the Automox platform to address the outage effects have been reversed. Impacted: Web Console, Web Console
The cause of the console outage has been identified and resolved. Cloudflare has restored the service, and the modifications implemented in the Automox platform to address the outage effects have been reversed. Impacted: Web Console, Web Console
The issue causing degraded patching execution times. Has been resolved. Impacted: Patching Engine, Policy Compliance
The issue causing degraded patching execution times. Has been resolved. Impacted: Patching Engine, Policy Compliance
The issue causing delayed policy executions has been resolved, and policy runs are now completing as expected. Impacted: Patching Engine, Policy Compliance
The issue causing delayed policy executions has been resolved, and policy runs are now completing as expected. Impacted: Patching Engine, Policy Compliance
The issue causing Run Now commands to take longer than expected to return is resolved. **Current Status:** Our engineering team is working to identify the root cause. Impacted: Web Console, API, Agent Communication
The issue causing Run Now commands to take longer than expected to return is resolved. **Current Status:** Our engineering team is working to identify the root cause. Impacted: Web Console, API, Agent Communication
The issue causing an outage affecting Otto AI. Has been resolved. Impacted: Web Console, Web Console, Otto AI
The issue causing an outage affecting Otto AI. Has been resolved. Impacted: Web Console, Web Console, Otto AI
The issue causing blocked policy creation and updates via the web console. Has been resolved. Impacted: Web Console, Web Console
The issue causing blocked policy creation and updates via the web console. Has been resolved. Impacted: Web Console, Web Console
Automox identified an issue this morning that may have affected policy scheduling. This was shortly resolved due to efforts by our Engineering team. **Impact:** Users may experience missed or delayed policy execution and compliance. **Current Status:** Our Engineering team has resolved any ongoing issues and will keep monitoring. Impacted: API, API
Automox identified an issue this morning that may have affected policy scheduling. This was shortly resolved due to efforts by our Engineering team. **Impact:** Users may experience missed or delayed policy execution and compliance. **Current Status:** Our Engineering team has resolved any ongoing issues and will keep monitoring. Impacted: API, API
Automox has implemented a fix to address the issues affecting policy reporting. The issue has been resolved. Impacted: Web Console, Reporting
Automox has implemented a fix to address the issues affecting policy reporting. The issue has been resolved. Impacted: Web Console, Reporting