Automox Outage History
Automox is up right nowPingoru has recorded 36 incidents for Automox: 21 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 24 of 720 (3%) |
| May 2026 | 2 | 104 of 744 (14%) |
| June 2026 | 1 | 119 of 720 (17%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (0%) |
| October 2026 | 0 | 0 of 587 (0%) |
Incidents, newest first
Minor August 19, 2025 Policy Reporting 3h 4m
Started Aug 19, 2025, 12:58 PM UTC· resolved Aug 19, 2025, 04:02 PM UTC
- resolved Aug 19, 2025, 04:02 PM UTC
Automox has implemented a fix to address the issues affecting policy reporting. The issue has been resolved. Impacted: Patching Engine, Reporting
- resolved Sep 18, 2025, 04:04 PM UTC
Automox has implemented a fix to address the issues affecting policy reporting. The issue has been resolved. Impacted: Patching Engine, Reporting
Major July 31, 2025 Remote Control Outage 2h 20m
Started Jul 31, 2025, 02:15 AM UTC· resolved Jul 31, 2025, 04:35 AM UTC
- resolved Jul 31, 2025, 04:35 AM UTC
The issue causing the remote control outage has been resolved. Impacted: API, Remote Control
- resolved Aug 14, 2025, 01:07 PM UTC
The issue causing the remote control outage has been resolved. Impacted: API, Remote Control
Minor July 30, 2025 Degraded Patching 1h 21m
Started Jul 30, 2025, 11:46 PM UTC· resolved Jul 31, 2025, 01:07 AM UTC
- resolved Jul 31, 2025, 01:07 AM UTC
The issue causing degraded patching has been resolved. Customers that had missed patched windows enabled will have their patches automatically applied during the next checkin. Impacted: Patching Engine
- resolved Aug 14, 2025, 01:07 PM UTC
The issue causing degraded patching has been resolved. Customers that had missed patched windows enabled will have their patches automatically applied during the next checkin. Impacted: Patching Engine
Minor July 24, 2025 Worklet Signing Certificate Expired 2h 25m
Started Jul 24, 2025, 10:19 PM UTC· resolved Jul 25, 2025, 12:45 AM UTC
- resolved Jul 25, 2025, 12:45 AM UTC
The issue affecting worklet signing has been resolved. Impacted: Web Console, Script Signing
- resolved Jan 26, 2026, 09:46 PM UTC
The issue affecting worklet signing has been resolved. Impacted: Web Console, Script Signing
Minor July 23, 2025 Degraded System Performance 1d 6h
Started Jul 23, 2025, 10:18 AM UTC· resolved Jul 24, 2025, 04:36 PM UTC
- resolved Jul 24, 2025, 04:36 PM UTC
The issue that was causing degraded system performance affecting policy processing has been mitigated. **Impact:** No continuing customer impact is expected **Current Status:** The Automox engineering team is investigating the root cause of the incident and identifying all necessary actions to prevent the issue from recurring. Impacted: API, Agent Communication, API
- resolved Aug 14, 2025, 01:07 PM UTC
The issue that was causing degraded system performance affecting policy processing has been mitigated. **Impact:** No continuing customer impact is expected **Current Status:** The Automox engineering team is investigating the root cause of the incident and identifying all necessary actions to prevent the issue from recurring. Impacted: API, Agent Communication, API
Minor July 16, 2025 Degraded Remote Control Services 2h 47m
Started Jul 16, 2025, 09:26 PM UTC· resolved Jul 17, 2025, 12:14 AM UTC
- resolved Jul 17, 2025, 12:14 AM UTC
The issue causing an outage in Remote Control has been resolved. Impacted: API, Remote Control
- resolved Aug 16, 2025, 02:34 AM UTC
The issue causing an outage in Remote Control has been resolved. Impacted: API, Remote Control
Minor June 28, 2025 Console Service Returned 51m
Started Jun 28, 2025, 04:22 AM UTC· resolved Jun 28, 2025, 05:13 AM UTC
- resolved Jun 28, 2025, 05:13 AM UTC
The issue causing console unavailability has been resolved. Impacted: Web Console, Web Console
- resolved Feb 24, 2026, 11:49 PM UTC
The issue causing console unavailability has been resolved. Impacted: Web Console, Web Console
Minor May 26, 2025 Agent Processing Interruption 50m
Started May 26, 2025, 11:23 PM UTC· resolved May 27, 2025, 12:13 AM UTC
- resolved May 27, 2025, 12:13 AM UTC
The issue causing an interruption affecting the processing of policies. Has been resolved. **Impact:** Users may experience missed or delayed policy execution and compliance. **Current Status:** Our engineering team is investigating the root cause and will keep monitoring. Impacted: Patching Engine, API, Policy Compliance, +2 more
- resolved Feb 24, 2026, 05:05 PM UTC
The issue causing an interruption affecting the processing of policies. Has been resolved. **Impact:** Users may experience missed or delayed policy execution and compliance. **Current Status:** Our engineering team is investigating the root cause and will keep monitoring. Impacted: Patching Engine, API, Policy Compliance, +2 more
Major May 6, 2025 Otto AI Intermittent Outage 15h 32m
Started May 06, 2025, 10:14 PM UTC· resolved May 07, 2025, 01:46 PM UTC
- resolved May 07, 2025, 01:46 PM UTC
Automox has identified and resolved the cause of intermittent outages with Otto AI in the console. Impact: Some users may have had trouble using the Otto AI service through our website. You might have seen error messages or found the service slow to respond, especially if you recently signed up. Current Status: The service issue began on May 6, 2025, and a resolution has been implemented. The root cause was identified as the system's handling of a large volume of requests. Adjustments have been made to restore normal operation, and further enhancements are planned to improve service reliability. Impacted: Web Console, Otto AI
- resolved Feb 24, 2026, 04:29 PM UTC
Automox has identified and resolved the cause of intermittent outages with Otto AI in the console. Impact: Some users may have had trouble using the Otto AI service through our website. You might have seen error messages or found the service slow to respond, especially if you recently signed up. Current Status: The service issue began on May 6, 2025, and a resolution has been implemented. The root cause was identified as the system's handling of a large volume of requests. Adjustments have been made to restore normal operation, and further enhancements are planned to improve service reliability. Impacted: Web Console, Otto AI
Minor May 1, 2025 Scheduling Not Working as Expected 28m
Started May 01, 2025, 06:53 PM UTC· resolved May 01, 2025, 07:22 PM UTC
- resolved May 01, 2025, 07:22 PM UTC
The issue causing delays to policy execution affecting the patching engine has been resolved. Impacted: Patching Engine, API, API
- resolved Feb 18, 2026, 11:52 PM UTC
The issue causing delays to policy execution affecting the patching engine has been resolved. Impacted: Patching Engine, API, API