Automox Outage History
Automox is up right nowPingoru has recorded 36 incidents for Automox: 21 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 24 of 720 (3%) |
| May 2026 | 2 | 104 of 744 (14%) |
| June 2026 | 1 | 119 of 720 (17%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (0%) |
| October 2026 | 0 | 0 of 512 (0%) |
Incidents, newest first
Minor September 28, 2026 Automox Console Errors 3h 27m Web Console
Started Sep 28, 2026, 02:15 PM UTC· resolved Sep 28, 2026, 05:42 PM UTC
- resolved Sep 28, 2026, 05:42 PM UTC
The issue causing intermittent errors accessing the console has been resolved. Impacted: Web Console, Web Console
- resolved Sep 29, 2026, 02:43 PM UTC
The issue causing intermittent errors accessing the console has been resolved. Impacted: Web Console, Web Console
Minor August 11, 2026 [RESOLVED] Windows Updates Cannot Be Applied By Automox 36m
Started Aug 11, 2026, 01:38 PM UTC· resolved Aug 11, 2026, 02:15 PM UTC
- resolved Aug 11, 2026, 02:15 PM UTC
The issue causing Patch Policies containing Windows updates to fail has been resolved. All Patch Policies are functioning normally at this time. **Impact:** Users may experience [specific impact on users]. **Current Status:** [What is the team doing right now? E.g., "Our engineering team is working to identify the root cause."] Impacted: Patching Engine, Policy Compliance
- resolved Sep 16, 2026, 05:17 AM UTC
The issue causing Patch Policies containing Windows updates to fail has been resolved. All Patch Policies are functioning normally at this time. **Impact:** Users may experience [specific impact on users]. **Current Status:** [What is the team doing right now? E.g., "Our engineering team is working to identify the root cause."] Impacted: Patching Engine, Policy Compliance
Minor July 1, 2026 Automox Console and Data Extracts Issues 1h 16m
Started Jul 01, 2026, 03:10 PM UTC· resolved Jul 01, 2026, 04:27 PM UTC
- resolved Jul 01, 2026, 04:27 PM UTC
The issue affecting Automox console and data extracts, has been resolved. Impact: No further impact. Current Status: Resolved Impacted: Web Console, API, Web Console
- resolved Jul 31, 2026, 04:28 PM UTC
The issue affecting Automox console and data extracts, has been resolved. Impact: No further impact. Current Status: Resolved Impacted: Web Console, API, Web Console
Minor June 4, 2026 Command Processing is Delayed 4h 31m
Started Jun 04, 2026, 10:21 AM UTC· resolved Jun 04, 2026, 02:52 PM UTC
- resolved Jun 04, 2026, 02:52 PM UTC
Commands are executing normally. Impacted: Web Console, Web Console, Policy Compliance
- resolved Jun 16, 2026, 03:45 PM UTC
Commands are executing normally. Impacted: Web Console, Web Console, Policy Compliance
Minor May 29, 2026 Developer documentation docs.automox.com unavailable 21m
Started May 29, 2026, 01:02 AM UTC· resolved May 29, 2026, 01:23 AM UTC
- resolved May 29, 2026, 01:23 AM UTC
The third-party outage has been resolved and docs.automox.com is now available. Impacted: Web Console, API
- resolved Jun 28, 2026, 01:27 AM UTC
The third-party outage has been resolved and docs.automox.com is now available. Impacted: Web Console, API
Minor May 27, 2026 Disconnected Devices 9d 6h
Started May 27, 2026, 03:53 PM UTC· resolved Jun 05, 2026, 10:50 PM UTC
- resolved Jun 05, 2026, 10:50 PM UTC
The system is operating normally. Impacted: Web Console, Patching Engine, API, +2 more
- resolved Jul 05, 2026, 09:14 PM UTC
The system is operating normally. Impacted: Web Console, Patching Engine, API, +2 more
Minor April 24, 2026 Automox Console Failing to Load 45m Automox service
Started Apr 24, 2026, 02:11 PM UTC· resolved Apr 24, 2026, 02:56 PM UTC
- resolved Apr 24, 2026, 02:56 PM UTC
The issue causing the Automox console not to load has been resolved. Impacted: Web Console, Web Console
- resolved May 24, 2026, 02:56 PM UTC
The issue causing the Automox console not to load has been resolved. Impacted: Web Console, Web Console
Minor April 8, 2026 Issues with Mac RMM App 23h 13m Automox service
Started Apr 08, 2026, 05:56 PM UTC· resolved Apr 09, 2026, 05:09 PM UTC
- resolved Apr 09, 2026, 05:09 PM UTC
The issue impacting Splashtop RMM on MacOS has been resolved. We have removed the temporary workaround that prevented patching, and normal functionality has been restored. Splashtop RMM updates can now be applied as expected. Impacted: Web Console, Remote Control
- resolved May 09, 2026, 05:11 PM UTC
The issue impacting Splashtop RMM on MacOS has been resolved. We have removed the temporary workaround that prevented patching, and normal functionality has been restored. Splashtop RMM updates can now be applied as expected. Impacted: Web Console, Remote Control
Minor March 10, 2026 Policy Results Report — Historical Data Temporarily Unavailable 3d Automox service
Started Mar 10, 2026, 05:20 PM UTC· resolved Mar 13, 2026, 06:15 PM UTC
- resolved Mar 13, 2026, 06:15 PM UTC
Between March 9, 2026 9:30 PM UTC and March 10, 2026 10:00 AM UTC, some customers may have experienced intermittent errors when viewing policy results. Automox has identified the cause and is working on remediation efforts. **Impact:** Historical Policy Results data from approximately September 20, 2025 through February 2026 may appear incomplete or unavailable while restoration is in progress. **Current Status:** Policy execution and reporting is currently operating normally without service degradation. All data is fully available and the system is processing normally. Impacted: Web Console, Reporting
- resolved Apr 12, 2026, 06:16 PM UTC
Between March 9, 2026 9:30 PM UTC and March 10, 2026 10:00 AM UTC, some customers may have experienced intermittent errors when viewing policy results. Automox has identified the cause and is working on remediation efforts. **Impact:** Historical Policy Results data from approximately September 20, 2025 through February 2026 may appear incomplete or unavailable while restoration is in progress. **Current Status:** Policy execution and reporting is currently operating normally without service degradation. All data is fully available and the system is processing normally. Impacted: Web Console, Reporting
Minor February 25, 2026 Elevated Error Rates in Web Console and API 2h 18m Automox service
Started Feb 25, 2026, 02:41 PM UTC· resolved Feb 25, 2026, 04:59 PM UTC
- resolved Feb 25, 2026, 04:59 PM UTC
The issue causing the elevated error rates has been resolved. Impacted: Web Console, Web Console, API
- resolved Mar 27, 2026, 04:59 PM UTC
The issue causing the elevated error rates has been resolved. Impacted: Web Console, Web Console, API
Minor February 19, 2026 Services Restarting After Deployment 49m Automox service
Started Feb 19, 2026, 03:05 PM UTC· resolved Feb 19, 2026, 03:54 PM UTC
- resolved Feb 19, 2026, 03:54 PM UTC
Automox has implemented a fix to address issues with service deployment that did not go as expected. **Current Status:** Our engineering team is working to fix the root cause. Impacted: Web Console, Login, Web Console, +2 more
- resolved Feb 25, 2026, 03:34 PM UTC
Automox has implemented a fix to address issues with service deployment that did not go as expected. **Current Status:** Our engineering team is working to fix the root cause. Impacted: Web Console, Login, Web Console, +2 more
Minor February 5, 2026 Automox Console Servers Page not Responding 1h 29m Automox service
Started Feb 05, 2026, 02:40 PM UTC· resolved Feb 05, 2026, 04:10 PM UTC
- resolved Feb 05, 2026, 04:10 PM UTC
The issue causing Automox console availability issues has been resolved. **Current Status:** Automox Engineering team is working to identify the root cause. Impacted: Web Console, Web Console
- resolved Mar 07, 2026, 04:29 PM UTC
The issue causing Automox console availability issues has been resolved. **Current Status:** Automox Engineering team is working to identify the root cause. Impacted: Web Console, Web Console
Minor January 12, 2026 Policy Compliance Backlog 46m Automox service
Started Jan 12, 2026, 04:52 PM UTC· resolved Jan 12, 2026, 05:39 PM UTC
- resolved Jan 12, 2026, 05:39 PM UTC
The issue affecting policy compliance has been resolved. Impacted: Patching Engine, API, Policy Compliance
- resolved Sep 28, 2026, 05:24 PM UTC
The issue affecting policy compliance has been resolved. Impacted: Patching Engine, API, Policy Compliance
Minor December 1, 2025 Degraded Console Performance 3h 12m Automox service
Started Dec 01, 2025, 01:02 PM UTC· resolved Dec 01, 2025, 04:14 PM UTC
- resolved Dec 01, 2025, 04:14 PM UTC
The issue causing degraded performance in the Automox console has been resolved. Impacted: API, Web Console
- resolved Feb 17, 2026, 07:39 PM UTC
The issue causing degraded performance in the Automox console has been resolved. Impacted: API, Web Console
Minor November 27, 2025 Console Unable to Service Requests 1h 28m Automox service
Started Nov 27, 2025, 01:37 PM UTC· resolved Nov 27, 2025, 03:06 PM UTC
- resolved Nov 27, 2025, 03:06 PM UTC
The issue causing errors affecting the Automox console. Has been resolved. **Current Status:** Our engineering team is working to identify the root cause. Impacted: Web Console, API, Login, +2 more
- resolved Feb 11, 2026, 08:04 PM UTC
The issue causing errors affecting the Automox console. Has been resolved. **Current Status:** Our engineering team is working to identify the root cause. Impacted: Web Console, API, Login, +2 more
Minor November 25, 2025 API Connection Issues 9h 18m Automox service
Started Nov 25, 2025, 06:25 PM UTC· resolved Nov 26, 2025, 03:44 AM UTC
- resolved Nov 26, 2025, 03:44 AM UTC
Automox has identified the cause of connection issues with the Automox API and implemented a fix. The incident is resolved. **Impact:** Users may experience out-of-date data in the console and degraded policy performance as the Automox platform catches up over the next few hours. **Current Status:** Our engineering team is working to identify the root cause. Impacted: API, Remote Control, Agent Communication, +1 more
- resolved Feb 11, 2026, 08:03 PM UTC
Automox has identified the cause of connection issues with the Automox API and implemented a fix. The incident is resolved. **Impact:** Users may experience out-of-date data in the console and degraded policy performance as the Automox platform catches up over the next few hours. **Current Status:** Our engineering team is working to identify the root cause. Impacted: API, Remote Control, Agent Communication, +1 more
Minor November 21, 2025 API Connection Problems 1h 55m Automox service
Started Nov 21, 2025, 08:34 AM UTC· resolved Nov 21, 2025, 10:30 AM UTC
- resolved Nov 21, 2025, 10:30 AM UTC
The issue causing problems with agents and users connecting to the Automox API. Has been resolved. **Impact:** Users may have experienced missed or delayed policy executions. **Current Status:** Our engineering team is working to identify the root cause." Impacted: Patching Engine, API, API
- resolved Feb 11, 2026, 08:03 PM UTC
The issue causing problems with agents and users connecting to the Automox API. Has been resolved. **Impact:** Users may have experienced missed or delayed policy executions. **Current Status:** Our engineering team is working to identify the root cause." Impacted: Patching Engine, API, API
Major November 18, 2025 Cloudflare Outage 6h 50m Automox service
Started Nov 18, 2025, 12:35 PM UTC· resolved Nov 18, 2025, 07:26 PM UTC
- resolved Nov 18, 2025, 07:26 PM UTC
The cause of the console outage has been identified and resolved. Cloudflare has restored the service, and the modifications implemented in the Automox platform to address the outage effects have been reversed. Impacted: Web Console, Web Console
- resolved Dec 18, 2025, 07:28 PM UTC
The cause of the console outage has been identified and resolved. Cloudflare has restored the service, and the modifications implemented in the Automox platform to address the outage effects have been reversed. Impacted: Web Console, Web Console
Minor November 14, 2025 Degraded Patching Execution Time 2h 42m Automox service
Started Nov 14, 2025, 07:59 PM UTC· resolved Nov 14, 2025, 10:41 PM UTC
- resolved Nov 14, 2025, 10:41 PM UTC
The issue causing degraded patching execution times. Has been resolved. Impacted: Patching Engine, Policy Compliance
- resolved Dec 14, 2025, 10:44 PM UTC
The issue causing degraded patching execution times. Has been resolved. Impacted: Patching Engine, Policy Compliance
Minor October 27, 2025 Policy Runs Delayed or Missed 3h 22m Automox service
Started Oct 27, 2025, 03:49 PM UTC· resolved Oct 27, 2025, 07:11 PM UTC
- resolved Oct 27, 2025, 07:11 PM UTC
The issue causing delayed policy executions has been resolved, and policy runs are now completing as expected. Impacted: Patching Engine, Policy Compliance
- resolved Nov 26, 2025, 08:59 PM UTC
The issue causing delayed policy executions has been resolved, and policy runs are now completing as expected. Impacted: Patching Engine, Policy Compliance
Minor October 8, 2025 Run Now Issues 4h 3m
Started Oct 08, 2025, 02:17 PM UTC· resolved Oct 08, 2025, 06:21 PM UTC
- resolved Oct 08, 2025, 06:21 PM UTC
The issue causing Run Now commands to take longer than expected to return is resolved. **Current Status:** Our engineering team is working to identify the root cause. Impacted: Web Console, API, Agent Communication
- resolved Nov 07, 2025, 06:22 PM UTC
The issue causing Run Now commands to take longer than expected to return is resolved. **Current Status:** Our engineering team is working to identify the root cause. Impacted: Web Console, API, Agent Communication
Minor September 11, 2025 Otto AI 1h 36m
Started Sep 11, 2025, 02:17 PM UTC· resolved Sep 11, 2025, 03:54 PM UTC
- resolved Sep 11, 2025, 03:54 PM UTC
The issue causing an outage affecting Otto AI. Has been resolved. Impacted: Web Console, Web Console, Otto AI
- resolved Oct 11, 2025, 03:55 PM UTC
The issue causing an outage affecting Otto AI. Has been resolved. Impacted: Web Console, Web Console, Otto AI
Minor September 11, 2025 Blocked Creation and Updates of Policies in Web Console 19m
Started Sep 11, 2025, 01:55 PM UTC· resolved Sep 11, 2025, 02:14 PM UTC
- resolved Sep 11, 2025, 02:14 PM UTC
The issue causing blocked policy creation and updates via the web console. Has been resolved. Impacted: Web Console, Web Console
- resolved Oct 31, 2025, 04:19 PM UTC
The issue causing blocked policy creation and updates via the web console. Has been resolved. Impacted: Web Console, Web Console
Minor September 3, 2025 Degraded Policy Scheduling 50m
Started Sep 03, 2025, 03:39 PM UTC· resolved Sep 03, 2025, 04:30 PM UTC
- resolved Sep 03, 2025, 04:30 PM UTC
Automox identified an issue this morning that may have affected policy scheduling. This was shortly resolved due to efforts by our Engineering team. **Impact:** Users may experience missed or delayed policy execution and compliance. **Current Status:** Our Engineering team has resolved any ongoing issues and will keep monitoring. Impacted: API, API
- resolved Oct 03, 2025, 04:47 PM UTC
Automox identified an issue this morning that may have affected policy scheduling. This was shortly resolved due to efforts by our Engineering team. **Impact:** Users may experience missed or delayed policy execution and compliance. **Current Status:** Our Engineering team has resolved any ongoing issues and will keep monitoring. Impacted: API, API
Minor August 21, 2025 Automox has implemented a fix to address the issues affecting policy reporting 2h 22m
Started Aug 21, 2025, 04:47 AM UTC· resolved Aug 21, 2025, 07:10 AM UTC
- resolved Aug 21, 2025, 07:10 AM UTC
Automox has implemented a fix to address the issues affecting policy reporting. The issue has been resolved. Impacted: Web Console, Reporting
- resolved Feb 11, 2026, 08:03 PM UTC
Automox has implemented a fix to address the issues affecting policy reporting. The issue has been resolved. Impacted: Web Console, Reporting