Autodesk experienced a minor incident on September 1, 2026 affecting Autodesk account, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:19 PM UTC
We are investigating an issue where customers are unable to access the home page of Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Sep 01, 2026, 04:39 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Oct 01, 2026, 08:39 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COESOC-23836 **Incident Date:** September 01, 2026 **Summary** On September 1, 2026, between 09:09 AM PDT and 09:35 AM PDT, Autodesk experienced a service outage that prevented customers from accessing Autodesk account. **Impacted Services** * Autodesk account **Root Cause** * Optimizations to the systems that manage and deploy cloud services resulted in an unintended impact to Autodesk account, causing it to be inaccessible to customers. * Autodesk resolved the incident by reversing the change. It took a short time for the reversal to take full effect, after which access to Autodesk account was restored. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Safeguards to the automated deployment system to prevent it from unintentionally removing critical configurations. * Updates to the change management process to ensure similar changes are rolled out gradually during lower-traffic periods, reducing the likelihood of recurrence. Thank you for your patience and understanding.