Autodesk experienced a minor incident on October 13, 2026 affecting Other Business Systems, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Other Business Systems
Update timeline
- investigating Oct 13, 2026, 12:49 PM UTC
We are investigating an issue where customers are unable to view or open shared model files in Autodesk Viewer. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 13, 2026, 01:04 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.