Autodesk experienced a notice incident on August 22, 2026 affecting Autodesk account, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 22, 2026, 12:17 AM UTC
On August 20, 2026 at 02:00 PM PDT, Autodesk identified an issue where customers were unable to see and access the User Management tab within Autodesk account. Once the issue was resolved on August 21, 2026 at 04:35 PM PDT, Autodesk account returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem Aug 27, 2026, 10:26 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC153353 **Incident Date:** August 20, 2026 **Summary** From August 20, 2026, at 1:00 PM PST to August 21, 2026, at 3:35 PM PST, Autodesk experienced an issue that prevented some customers from accessing User Management tab within Autodesk Account Portal. Affected customers may also have been unable to manage newly purchased or renewed subscriptions. This issue affected a subset of customers globally. **Impacted Services** * Autodesk Account **Root Cause** * A compatibility issue in a backend service caused some scheduled entitlement updates to fail, preventing customer account information from updating as expected. * Autodesk corrected the affected service configuration and refreshed account information for potentially affected customers to restore access. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improve monitoring and alerting to identify failed entitlement updates earlier. * Add safeguards to capture and recover failed entitlement updates more quickly. * Add automated checks to identify missing or incomplete entitlement updates. * Improve recovery procedures to restore affected access more quickly. Thank you for your patience and understanding