Tinkercad

Update timeline

1. investigating Aug 21, 2026, 05:56 PM UTC

   We are investigating an issue where educational customers are unable to access their historical data, classes, projects, and curriculum content in Tinkercad. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Aug 21, 2026, 06:57 PM UTC

   We are continuing to investigate an issue where educational customers are unable to access their historical data, classes, projects, and curriculum content in Tinkercad. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Aug 21, 2026, 07:49 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

4. postmortem Aug 27, 2026, 09:22 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc153351-tnkrcad-p **Incident Date:** August 21, 2026 ‌ **Summary** Between August 19, 2026, at 08:07 PM PST and August 21, 2026, at 12:36 PM PST, Autodesk updated a sign-in workflow that impacted some customers using Tinkercad globally. Users who used “Sign on with Google” \(or similar third-party sign-on\) with a federated SSO were given new accounts. Predominantly, those affected were accounts who use Google to sign in for educational accounts. ‌ **Impacted Services** * Tinkercad ‌ **Root Cause** * The sign-in workflow for Tinkercad was switched to a more modern industry standard sign-on protocol. * Tinkercad rolled back the sign-on protocol change, allowing federated SSO users to access their previous account and data. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Additional testing to ensure any federated SSO accounts will have uninterrupted access to their data on future authentication protocol updates. ‌ Thank you for your patience and understanding.