Autodesk experienced a minor incident on August 20, 2026 affecting BIM Collaborate and BIM Collaborate (Australia) and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 03:40 PM UTC
We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Aug 20, 2026, 04:08 PM UTC
We are continuing to investigate a service disruption affecting multiple Autodesk products. It has subsequently been identified that a few additional Autodesk products are also impacted. We will provide an update within 60 minutes, or sooner if more information becomes available.
- resolved Aug 20, 2026, 04:50 PM UTC
All services have returned to normal operation. The service disruption affecting multiple Autodesk products was limited to customers in the US region, while other regions remained unaffected. We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding as we worked to resolve the issue.
- postmortem Sep 29, 2026, 02:12 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC153236 **Incident Date:** August 20, 2026 **Summary** On August 20, 2026, between 8:15 AM PDT and 9:08 AM PDT, Autodesk experienced a service disruption impacting customers using Autodesk Platform Services \(APS\) hosted in the US region. During this period, customers may have experienced errors or access issues in the affected region. **Impacted Services** * Autodesk products using Autodesk Platform Services **Root Cause** * The incident was caused by an unexpected network issue within our cloud service provider’s infrastructure during planned maintenance. * The network issue unexpectedly reduced the available network capacity within the affected region. Traffic was not fully redirected as expected, which resulted in network congestion and affected communication between several cloud services. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and is working with our cloud service provider on corrective and preventive actions. These actions include: * Strengthen safeguards for planned network maintenance to reduce the risk of unexpected capacity loss. * Improve traffic-routing mechanisms so workloads can be redirected more effectively if network capacity becomes constrained. Thank you for your patience and understanding.