Autodesk experienced a minor incident on August 16, 2026 affecting BIM 360 Design Collaboration and BIM 360 Glue [EOL] and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2026, 07:09 AM UTC
We are investigating an issue where customers are intermittently experiencing issues while accessing multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Aug 16, 2026, 07:17 AM UTC
We are continuing to investigate an issue where customers are intermittently experiencing issues while accessing multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Aug 16, 2026, 07:30 AM UTC
We are continuing to investigate where customers are intermittently experiencing issues while accessing multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Aug 16, 2026, 08:21 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Sep 04, 2026, 03:31 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC152917 **Incident Date:** August 15, 2026 **Summary** Between August 15, 2026, at 10:56 PM PDT and August 16, 2026, at 1:10 AM PDT, Autodesk experienced a service degradation impacting customers using Autodesk Platform Services. During the incident, some customer requests failed with service errors until the incident was resolved. **Impacted Services** * All Autodesk products using Autodesk Platform Services **Root Cause** * The incident was due to changes within a third part providers data storage infrastructure. * During routine infrastructure maintenance, this reduced the data capacity available to process requests causing some requests to fail. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Additional monitoring and alerts to detect similar underlying storage issues and improve response time. * Additional safeguards to prevent routine infrastructure maintenance from proceeding based on state of required components. Thank you for your patience and understanding.