Autodesk Assistant

Update timeline

1. investigating Apr 29, 2026, 07:59 AM UTC

   We are investigating an issue where customers are unable to access the Autodesk Assistant feature within Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Apr 29, 2026, 08:42 AM UTC

   We have identified the cause of the issue where customers are unable to access the Autodesk Assistant feature within Fusion. We subsequently determined that the cause of this issue was also affecting the Autodesk Assistant feature within AutoCAD Web and Revit Cloud Worksharing / Cloud Models. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Apr 29, 2026, 09:40 AM UTC

   We are continuing to work on resolving this issue where customers are unable to access the Autodesk Assistant feature within Fusion. We subsequently determined that the cause of this issue was also affecting the Autodesk Assistant feature within AutoCAD Web and Revit Cloud Worksharing / Cloud Models. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Apr 29, 2026, 10:09 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.