Autodesk experienced a minor incident on July 15, 2026 affecting A360, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 01:30 PM UTC
We are investigating an issue where customers are unable to view design and drawing files in A360. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Jul 15, 2026, 02:37 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Jul 26, 2026, 01:13 AM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc149853-acm **Incident Date:** July 13, 2026, PDT **Summary** On July 13, 2026, between 04:50 PM PDT and 06:35 PM PDT, Autodesk ACM \(Access Control Management\) gateway experienced a service degradation that impacted customers using Revit Cloud Worksharing, Revit Cloud Models, APS Data Management, Plant 3D Collaboration Service, Design Collaboration, and L2 Collection Service in the EU and US regions. **Impacted Services** * Revit Cloud Worksharing * Revit Cloud Models * APS Data Management * Plant 3D Collaboration Service * Design Collaboration * L2 Collection Service **Root Cause** * A library version upgrade in the ACM service caused a default behavior change to reject requests routing through the early version of internal API gateway if a field in the request body was missing. * Routing the traffic through alternate gateways resolved the issue, and the library version upgrade was rolled back. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Enhance service observability to alert input error fluctuation for early detection Thank you for your patience and understanding.