Autodesk experienced a notice incident on July 14, 2026 affecting BIM 360 Docs and BIM 360 Docs (European Union) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jul 14, 2026, 09:30 AM UTC
On July 13, 2026, at 04:40 PM PDT, Autodesk identified an issue where customers experienced interruption while logging in to multiple Autodesk products. Once the issue was resolved on July 13, 2026, at 06:35 PM PDT, all products returned to normal operation. This is a retroactive notification as this issue was not displayed on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem Jul 21, 2026, 01:03 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc149853-acm **Incident Date:** July 13, 2026, PDT **Summary** On July 13, 2026, between 04:50 PM PDT and 06:35 PM PDT, Autodesk ACM \(Access Control Management\) gateway experienced a service degradation that impacted customers using Revit Cloud Worksharing, Revit Cloud Models, APS Data Management, Plant 3D Collaboration Service, Design Collaboration, and L2 Collection Service in the EU and US regions. **Impacted Services** * Revit Cloud Worksharing * Revit Cloud Models * APS Data Management * Plant 3D Collaboration Service * Design Collaboration * L2 Collection Service **Root Cause** * A library version upgrade in the ACM service caused a default behavior change to reject requests routing through the early version of internal API gateway if a field in the request body was missing. * Routing the traffic through alternate gateways resolved the issue, and the library version upgrade was rolled back. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Enhance service observability to alert input error fluctuation for early detection. Thank you for your patience and understanding.