Autodesk experienced a minor incident on July 2, 2026 affecting Autodesk account, lasting 8h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 09:42 AM UTC
We are investigating an issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Jul 02, 2026, 10:50 AM UTC
We have identified the cause of the issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update as we have more information to share.
- identified Jul 02, 2026, 04:34 PM UTC
We are continuing to work on resolving this issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account as quickly as possible. We are actively looking into this and we will provide and provide an update as we have more information to share.
- resolved Jul 02, 2026, 06:41 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Jul 16, 2026, 08:26 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC148141 **Incident Date:** July 2, 2026 **Summary** On June 25, 2026, at 4:06 PM PDT until July 2, 2026, at 11:01 AM PDT, Autodesk account experienced a service disruption that impacted users who updated their profile. As a result, certain customers viewed stale user profile information in Autodesk account User Management. **Impacted Services** * User management pages containing user profile information in Autodesk account **Root Cause** * The issue was due to an API migration which provides user profile data to the impacted pages on Autodesk Account. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to error detection and alerting for the specific service * Improvements to the user profile architecture Thank you for your patience and understanding.