Autodesk experienced a minor incident on July 1, 2026 affecting Autodesk account and Autodesk Assistant, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 10:07 AM UTC
We are investigating reports of customers experiencing an issue where they are unable to create support cases within Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 01, 2026, 10:34 AM UTC
We are continuing to investigate an issue where customers are unable to create support cases within Autodesk account. We subsequently determined that this issue is also affecting Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 01, 2026, 11:33 AM UTC
We are continuing to investigate an issue where customers are unable to create support cases within Autodesk account and Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Jul 01, 2026, 12:34 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.