Forma Build

Update timeline

1. investigating Apr 26, 2026, 06:01 PM UTC

   We are investigating an issue where customers are unable to publish or extract sheets in Forma Build in the India region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Apr 26, 2026, 07:01 PM UTC

   We are continuing to investigate an issue where customers are unable to publish or extract sheets in Forma Build in the India region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Apr 26, 2026, 07:55 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

4. postmortem May 18, 2026, 11:24 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC141778 **Incident Date:** April 26, 2026 ‌ **Summary** On April 26, 2026, between 2:22 AM PDT and 12:51 PM PDT, Autodesk Forma Build, Autodesk Forma Takeoff, and Autodesk Forma Data Management experienced a service disruption affecting sheet publish and extract in the India region. ‌ **Impacted Services** * Sheet publish and extract in the India region were unavailable or degraded during this period. * After service was restored, publish and extract operated normally. ‌ **Root Cause** * An incomplete update to the supporting infrastructure for the Sheets Tool resulted in application services being unable to connect with the correct credentials. * This led to service degradation and publish and extract were unavailable until the service was restored. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Applied a fix that restored service by refreshing configuration and credentials for affected application services. * Implement additional testing and monitoring to prevent recurrence. ‌ Thank you for your patience and understanding.