Autodesk experienced a notice incident on June 29, 2026 affecting TradeTapp, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 29, 2026, 12:38 PM UTC
On June 26, 2026, at 6:00 AM PDT, Autodesk identified an issue where customers were experiencing issues in viewing updated data and scheduled notification, autorenewal, and reminder emails were not being delivered within TradeTapp. Once the issue was resolved on June 29, 2026, at 4:35 AM PDT, TradeTapp returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem Jul 20, 2026, 10:56 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc147782-acsspin **Incident Date:** June 26, 2026 **Summary** On June 26, 2026, between 05:30 PM PDT and June 29 at 04:05 PM PDT, Autodesk experienced an outage in one of our deployment systems that impacted customers using BuildingConnected and TradeTapp Network search features. **Impacted Services** * BuildingConnected * TradeTapp **Root Cause** * A third-party service provider upgrade caused an outage in a system that refreshed search data in certain services. * This was resolved by moving to a newer version of the AMI that was compatible with that system. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Additional layer of observability to automatically alert on-call engineers. * Addition upgrades to mitigate risks of similar incidents. Thank you for your patience and understanding.