Forma - Data Connector | Forma - Reports (US region)

Update timeline

1. investigating Jun 26, 2026, 04:35 PM UTC

   We are investigating an issue where customers are unable to view up-to-date data in Forma - Data Connector and Forma - Reports in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jun 26, 2026, 05:01 PM UTC

   We are continuing to investigate an issue where customers are experiencing delays in viewing scheduled reports and data extractions as a result of the ongoing emergency maintenance in Forma - Data Connector and Forma - Reports in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Jun 26, 2026, 05:58 PM UTC

   We have identified the cause of the issue where customers are experiencing delays in viewing scheduled reports and data extractions in Forma - Data Connector and Forma - Reports in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

4. identified Jun 26, 2026, 06:59 PM UTC

   We are continuing to work on resolving this issue where customers are experiencing delays in viewing scheduled reports and data extractions in Forma - Data Connector and Forma - Reports in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

5. identified Jun 26, 2026, 08:00 PM UTC

   We are continuing to work on resolving this issue where customers are experiencing delays in viewing scheduled reports and data extractions in Forma - Data Connector and Forma - Reports in the US region as quickly as possible. We will provide an update within 90 minutes or sooner if we have more information to share.

6. resolved Jun 26, 2026, 09:01 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

7. postmortem Jul 27, 2026, 10:18 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC147577 **Incident Date:** June 25, 2026 ‌ **Summary** On June 25, 2026, between 05:36 AM PDT and 01:50 PM PDT on June 26, 2026, Autodesk experienced delays in report generation and Data Connector data extraction due to a backlog in downstream data processing, which impacted customers using Autodesk Forma \(formerly ACC\) Cost Management Reports, Forma - Data Connector, and Forma - Reports in the US region. ‌ **Impacted Services** * Autodesk Forma \(formerly ACC\) Cost Management Reports * Forma - Reports * Forma - Data Connector ‌ **Root Cause** * A large-scale database migration generated an unusually high volume of data changes that exceeded the processing capacity of downstream reporting pipelines, resulting in delayed report generation and data extraction. * The migration produced more database updates than necessary, increasing the amount of data that needed to be processed and extending recovery time. * Autodesk resolved the incident by performing emergency maintenance, temporarily pausing report processing and data extraction queues, reloading affected datasets, tuning processing capacity, and allowing the backlog to clear before restoring normal service. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to improve the reliability of future large-scale data migrations. These include: * Update migration processes to reduce unnecessary database updates and limit the rate of large-scale data changes during production migrations. * Introduce safer default execution settings and staged migration approaches to reduce the impact of large maintenance activities. * Improve coordination and planning between engineering teams before executing large production migrations. * Enhance monitoring and alerting for sustained data processing backlogs to enable earlier detection and faster response. * Validate future large-scale migrations against agreed performance thresholds to reduce the likelihood of similar incidents. ‌ Thank you for your patience and understanding