Autodesk experienced a minor incident on June 23, 2026 affecting FPTR, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 01:51 PM UTC
We are investigating an issue where customer are experiencing increased latency and slower request processing times while interacting with Flow Production Tracking(FPTR). We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Jun 23, 2026, 02:35 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Jun 29, 2026, 02:11 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc147014-shotgun **Incident Date:** June 23, 2026 **Summary** On June 23, 2026, between 5:58 AM PDT and 7:25 AM PDT, Autodesk experienced an issue that impacted a subset of customers using Flow Production Tracking. During this time, affected customers experienced increased latency and slower request processing when interacting with the service. **Impacted Services** * Flow Production Tracking: A subset of customers experienced degraded performance, including increased latency and slower request processing. **Root Cause** * A recent deployment introduced a performance issue affecting a commonly used application query. This caused increased database load resulting in slower request processing for affected customers. * The issue was resolved by rolling back the affected deployment and adding temporary database capacity to reduce load while service recovered. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Optimize the affected application query to prevent similar performance degradation in the future. * Review and improve rollback procedures to ensure recovery actions are executed reliably and efficiently. Thank you for your patience and understanding.