Autodesk experienced a minor incident on June 23, 2026 affecting BIM Collaborate and BIM Collaborate (Australia) and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 01:39 PM UTC
We are investigating a service latency that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jun 23, 2026, 02:31 PM UTC
We are continuing to investigate an issue where customers are intermittently experiencing latency when accessing multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Jun 23, 2026, 03:07 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Jul 20, 2026, 01:49 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC146999 **Incident Date:** June 23, 2026 **Summary** On June 23, 2026 between 05:00 AM PDT and 12:56 PM PDT, Autodesk experienced a service degradation impacting customers using Autodesk Platform Services \(APS\). The impact was limited to two major spikes in errors. **Impacted Services** * All Autodesk products using Autodesk Platform Services **Root Cause** * The incident was caused by issues within our cloud service provider's network in two regions. These issues resulted in intermittent connectivity problems, causing some customer requests to experience timeouts, DNS resolution failures, or backend service errors. * Our cloud service provider identified and resolved the network issues, restoring normal connectivity across the affected regions. Service returned to normal once network stability was fully restored. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * The cloud service provider will replace the faulty hardware and review its network capacity to help prevent recurrence. * Autodesk is working with the cloud service provider on process improvements and will review the current infrastructure setup to determine whether any changes are needed. Thank you for your patience and understanding.