Autodesk Support

Update timeline

1. investigating Jun 22, 2026, 11:27 AM UTC

   We are investigating an issue where customers are unable to receive case closure emails, survey triggers, and automated customer alerts via Autodesk support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Jun 22, 2026, 12:28 PM UTC

   We have identified the cause of the issue where customers are not receiving email notifications, including case closure emails, survey emails, and other case-related communications via Autodesk support. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Jun 22, 2026, 01:27 PM UTC

   We are continuing to work on resolving this issue where customers are not receiving email notifications, including case closure emails, survey emails, and other case-related communications via Autodesk support. We will provide an update within 60 minutes or sooner if we have more information to share.

4. identified Jun 22, 2026, 02:28 PM UTC

   We are continuing to work on resolving this issue where customers are not receiving email notifications, including case closure emails, survey emails, and other case-related communications via Autodesk support. We will provide an update within 60 minutes or sooner if we have more information to share.

5. identified Jun 22, 2026, 03:33 PM UTC

   We are continuing to work on resolving this issue where customers are not receiving email notifications, including case closure emails, survey emails, and other case-related communications via Autodesk support. We will provide an update within 60 minutes or sooner if we have more information to share.

6. resolved Jun 22, 2026, 04:26 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.