Autodesk experienced a minor incident on June 17, 2026 affecting Autodesk account, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 17, 2026, 09:18 AM UTC
On June 16, 2026 at 01:00 PM PST, Autodesk identified an issue where customers received multiple email notifications for a single role change action within User Management Service in Autodesk account. The issue affected notifications only; no duplicate role changes or permission updates occurred within the system. Once the issue was resolved on June 16, 2026 at 10:00 PM PST, Autodesk account returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem Jul 01, 2026, 01:28 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC146310 **Incident Date:** June 16, 2026 **Summary** On June 16, 2026, between 3:45 PM PDT and 10:15 PM PDT, Autodesk account experienced a service disruption that resulted in repeated email notifications for customers who changed a user role in the User Management portal. **Impacted Services** * User role change on a Team in Autodesk account **Root Cause** * The problem was caused by an issue in the email notifications service that reprocessed successfully handled messages * The issue was resolved by correcting the email error handling **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to error detection and alerting for the specific service * Improvements to the email notifications service Thank you for your patience and understanding.