Autodesk experienced a minor incident on June 3, 2026 affecting Fusion Mobile, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 03, 2026, 04:42 PM UTC
On June 2, 2026 at 6:30 AM PDT, Autodesk identified an issue where customers were experiencing failures while uploading files using the Fusion Mobile. Once the issue was resolved on June 3, 2026 at 6:30 AM PDT, the Fusion Mobile returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem Jun 04, 2026, 10:34 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc144792-ftmob-p **Incident Date:** June 02, 2026 **Summary** On June 2, 2026, between 6:30 AM PDT and June 3, 2026, at 6:30 AM PDT, Autodesk experienced a service disruption that prevented customers from uploading files using Fusion on mobile devices. The issue was caused by a backend service update that introduced an incompatibility with the mobile upload process. Customers using Fusion Mobile were affected during this time. **Impacted Services** * Fusion Mobile – File Upload Functionality **Root Cause** * A backend service update changed the upload destination address provided to Fusion Mobile, switching it to a new format that the mobile app was not designed to handle, resulting in failed file uploads for affected users. * The issue was resolved by reverting the backend service update to restore the previous upload behavior, which fully recovered file upload functionality for Fusion Mobile users. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified the following actions: * Autodesk will strengthen its release validation process to ensure that backend service changes are tested for compatibility with mobile applications before being deployed to production. * Autodesk will enhance its logging capabilities to better capture user impact data during future incidents, allowing teams to respond more quickly and accurately assess the scope of any service disruption. Thank you for your patience and understanding.