Autodesk experienced a minor incident on May 29, 2026 affecting Autodesk Assistant, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Autodesk Assistant
Update timeline
- investigating May 29, 2026, 07:39 PM UTC
We are investigating an issue where customers are unable to view chat messages after opening shared links in a new tab in Autodesk Assistant. As a workaround, customers can still access the required links via email communication without disruption. We are actively looking into this and will provide an update within 60 minutes or sooner as more information becomes available.
- resolved May 29, 2026, 07:45 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.