Autodesk experienced a minor incident on May 21, 2026 affecting Forma - Insight, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 04:10 PM UTC
We are investigating an issue where customers are experiencing intermittent failures when retrieving or viewing data from Forma Carbon Insights in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved May 21, 2026, 04:46 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Jun 08, 2026, 10:45 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc143753-identity-authorization **Incident Date:** May 21, 2026 **Summary** On May 21, 2026, between 03:00 AM PDT and 09:18 AM PDT, the Autodesk Identity Authorization Service experienced errors on the APS token endpoint, which may have impacted customers accessing or viewing data in Forma Carbon Insight via the following impacted API services, Sustainability Data API. **Impacted Services** • Sustainability Data API **Root Cause** • The issue was caused by a configuration problem related to resource validation for the resource the Sustainability Data API service was using. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: • Additional safeguards have been added to the Identity Authorization Service release process to improve early detection of this type of issue before changes are deployed. Thank you for your patience and understanding.