Autodesk experienced a minor incident on April 23, 2026 affecting Forma Data Management and Forma Data Management (Australia), lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2026, 03:00 AM UTC
We are investigating reports of customers experiencing an issue where they are unable to use 'Add to Packages' feature in Forma Data Management in the US and Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Apr 23, 2026, 03:47 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem May 18, 2026, 11:25 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC141367 **Incident Date:** Apr 22, 2026 **Summary** On April 22, 2026, between 7:05 PM PDT and April 22, 8:47 PM PDT, Autodesk Forma Data Management customers were unable to use the 'Add files to package' picker modal. **Impacted Services** * Autodesk Forma Data Management **Root Cause** The issue occurred due to a service update that introduced a new limit in request query; one workflow was not updated to match, causing the “Add files to package” function to fail. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Updated the service configuration to restore functionality. * Implementing automated end-to-end testing for critical user workflows. * Enhancing monitoring and alerting to identify similar issues more quickly. Thank you for your patience and understanding.