Autodesk experienced a minor incident on September 17, 2026 affecting BIM Collaborate and BIM 360 Account Administration and 1 more component, lasting 7h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 11:11 PM UTC
We are investigating an issue where customers are unable to access projects within Autodesk Forma and BIM 360 products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 18, 2026, 12:11 AM UTC
We have identified the cause of the issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 18, 2026, 01:11 AM UTC
We are continuing to work on resolving this issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 18, 2026, 01:55 AM UTC
We are continuing to work on resolving this issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products as quickly as possible. We will provide an update within 6 hours or sooner if we have more information to share.
- resolved Sep 18, 2026, 06:27 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.