Autodesk experienced a minor incident on April 22, 2026 affecting Autodesk Support and Autodesk Assistant, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 08:43 PM UTC
We are investigating an issue where customers are unable to connect with a specialist in the Autodesk Assistant, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Apr 22, 2026, 09:45 PM UTC
We are continuing to investigate reports where customers are unable to connect with a specialist in the Autodesk Support, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. . We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Apr 22, 2026, 10:41 PM UTC
We have identified the cause of the issue where customers are unable to connect with a specialist in the Autodesk Support, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Apr 22, 2026, 11:15 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.