Autodesk | Hub | Help

Update timeline

1. investigating Mar 18, 2026, 10:25 PM UTC

   We are investigating an issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Mar 18, 2026, 11:34 PM UTC

   We are continuing to investigate where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Mar 19, 2026, 12:44 AM UTC

   We have identified the cause of the issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

4. identified Mar 19, 2026, 01:36 AM UTC

   We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 4 hours or sooner if we have more information to share.

5. identified Mar 19, 2026, 05:26 AM UTC

   We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.

6. identified Mar 19, 2026, 06:30 AM UTC

   We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 4 hours or sooner if we have more information to share.

7. identified Mar 19, 2026, 10:37 AM UTC

   We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 5 hours or sooner if we have more information to share.

8. resolved Mar 19, 2026, 03:33 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

9. postmortem Mar 26, 2026, 09:07 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC138487 **Incident Date:** March 18, 2026 ‌ **Summary** On March 18, 2026, between 1:50 PM PDT and March 19, 2026, at 8:20 AM PDT, Autodesk experienced a service disruption that affected in-product Help search across multiple Autodesk products. Customers were unable to see product documentation results in Autodesk Help Hub, and some search behavior remained inconsistent while fixes were being applied. ‌ **Impacted Services** * In-product Help search for multiple Autodesk products and versions \(2024-2026\). * Autodesk Help Hub product documentation search experiences, including some Autodesk Assistant-related product visibility during the incident. ‌ **Root Cause** * The incident was caused by a combination of server instability, cache issues, and unintended taxonomy changes being pushed to production. Together, these issues led to missing and inconsistent Help search results across multiple Autodesk products. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to taxonomy publishing controls. * Improvements to monitoring and cache validation. ‌ Thank you for your patience and understanding.