Autodesk experienced a minor incident on March 20, 2026 affecting Autodesk Online Store, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2026, 10:15 PM UTC
We are investigating an issue where customers are unable to place orders resulting in zero tax being displayed while checkout in the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Mar 20, 2026, 11:15 PM UTC
We are continuing to investigate an issue where some customers are unable to place orders resulting in zero tax being displayed while checkout in the Autodesk Online Store. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Mar 20, 2026, 11:46 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.