Autodesk experienced a minor incident on September 9, 2026 affecting Forma Build and Forma Data Management, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:14 PM UTC
We are investigating an issue where customers are experiencing delays when uploading files and copying project templates and related documents in Forma Build and Forma Data Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Sep 09, 2026, 04:13 PM UTC
We are continuing to investigate where customers are experiencing delays when uploading files and copying project templates and related documents in Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- monitoring Sep 09, 2026, 05:14 PM UTC
We have implemented a solution to resolve the issue where customers are experiencing delays when uploading files and copying project templates and related documents in Forma Build and Forma Data Management in the US region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
- monitoring Sep 09, 2026, 06:26 PM UTC
We have implemented a solution to resolve the issue where customers are experiencing delays when uploading files and copying project templates and related documents in Forma Build and Forma Data Management in the US region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Sep 09, 2026, 06:47 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Sep 28, 2026, 07:32 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc154486 **Incident Date:** September 9, 2026 **Summary** On September 8, 2026, between 6:26 AM PDT and 11:42 AM PDT, Autodesk experienced a service disruption that caused customers to experience delays when uploading files and copying project templates and their related files using Forma Build and Forma Data Management in the US region. **Impacted Services** * Forma Build and Forma Data Management in the US region **Root Cause** * Forma Build and Forma Data Management reached a rate limit that caused delays for all asynchronous operations as they waited in a queue for processing time. * The system had been operating at 80-90% capacity daily, reaching 100% frequently. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk engineering took immediate action to increase the rate limit. * Implement separate rate limits for high traffic services in the backend by region. * Separate traffic from different sources into dedicated queues to isolate potential traffic issues. * Future capacity planning for scaling traffic 10x beyond current limits. Thank you for your patience and understanding.